FREQUENTLY ASKED QUESTIONS

FAQs

FAQ’s

Are you able to pick up at the curbside at Logan or Manchester Airport?

No, Logan & Manchester Airports are very strict regarding this issue for limos. Every terminal has a designated limo area. And you must meet us in this area. In your reservation confirmation you will receive instructions were the limo areas are in each terminal.

Do we have to share the vehicle with other passengers?

No, We only provide private non-stop services.

Is my reservation confirmed immediately after I book it?

No. Your booking is not confirmed until you receive a confirmation e-mail from us.

Do you allow smoking in your vehicles?

All vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will apply, plus cost of repairs for any damage related to smoking.

Are your chauffeurs always on time? What if the chauffeur is late?

Our drivers are always timely dispatched and they are at the pick-up location at least 10 minutes prior to your booking time. They are almost always on time but, even with the help of traffic monitoring and travel guidance, unexpected delays may occur in rare instances. In such cases our dispatch team would call you and update you on the driver status. If you do not see your driver, please contact our office immediately at 603-670-3235 or 800-494-0508.

Can I request a particular driver?

Yes! We love when we have repeat clients that really hit it off with their chauffeur and wish to request them for their next service. By all means, ask our office staff who your last chauffeur was if you cannot remember his/her name. Of course there are times we can not accommodate this due to scheduling issues.

How will I know when my vehicle has arrived at my pick-up location?

You will be automatically notified via text (with contact information) when your driver is on the way to your location and upon arriving at your location. Please be on the lookout for your vehicle 5-15 minutes prior to your scheduled arrival as the drivers are trained to arrive 15 minutes early.

In case your location is hard to see at night or you anticipate us having difficulty finding you. You may also call our office should you need to reach your chauffeur prior to your first pickup.

How will I reach my chauffeur after our event is over and we are ready to leave?

You will have his contact information via text, so you will be able to text or call him when you are ready to leave.

How far in advance should I make my reservation?

As soon as your plans are fairly definite, just give us a call 800-494-0508 to set up your reservation. We always suggest as much notice as possible, especially during our peak seasons (spring & fall). We can accept your reservation up to one year in advance. As soon as you know all the pertinent details, at least the date and time of your travel, special event just call or e-mail us at email@royalairportservice.com .

Do you charge any taxes in addition to the fare?

We do not charge any tax on our fares.

What if I only need the vehicle to pick us up and drop us off? Can you offer this type of service?

Yes, just pay the per milage rate to get dropped off and picked up. A transfer is basically a direct, one-way pick up and drop, at a set time. Extra stops and additional driving around are not calculated in the pricing and would add to the charges. It is best to review all details at the time of reservation to determine what type of service will best suit your needs. Some situations we can not leave the drop off point such as Patriots games at Gillette Stadium, and some concert venues.

If you chose an hourly rate for your event, minimum hourly rental terms will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

How long does it take to confirm my booking, if it is not done automatically?

This might vary depending on the day and time of request. About 90% are confirmed in less than 30 minutes.

Is gratuity included?

Most customers like to add the 20% gratitude in with the fare. If you would like to tip your driver in cash just let us know when you book your reservation.

Do I have to prepay for my ride?

Yes, we do require prepayments. Your credit card will be charged the night before your reservation. You will receive an electronic invoice after your reservation is confirmed.

What is limo area pick up?

Limo area pick up, is our basic airport pick-up. It is very important that your mobile phone is powered on upon landing. You will receive a text message with instructions from your driver. Please confirm receipt as soon as possible. If you do not receive a text message from our driver, please contact us at 800-494-0508. After collecting your luggage, please contact your driver, then your driver will pick you up as soon as possible. Please note that it could take up to 10-15 mins to pick you up from the limo area due to the construction at Logan Airport.

Will you notify me once a driver is assigned to my reservation?

You will receive an email and a text with your driver’s contact information prior to 6:00 pm the night before your arrival/departure. If this is a last minute reservation for the same day, you will receive this information as soon as a driver is assigned.

What are your hours of operation?

We are at our physical office location every day, 7am to 10pm. We do answer our phones during these times. Since we service clients at all hours of the day, 7 days a week, when we are not in the office your driver will be your point of contact. You will receive his information via an email the night before your reservation.

What is Meet & Greet Service?

If you have requested meet & greet service, your driver will meet you inside the terminal with a sign displaying your name and will help you with your luggage. This is typically an additional $60 added to the fare as this can be very time consuming for the driver.. Please note that if the parking lots are closed due to the construction at Logan Airport, we will pick you at the limo area and we will refund the Meet & Greet fee.

Are all limo companies the same?

No two limousine companies are alike. Some focus their service offerings on corporate and leisure clients (as we do) while others cater to weddings and special events. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

Do you monitor flights? What happens if my flight is delayed or cancelled?

Your flight status will be monitored by our assigned driver. If your flight is delayed we will do our best to have a driver available upon arrival. There are no extra charges for delayed flights. In the rare case when a flight is severely delayed or canceled we will do our best to accommodate the change or offer a full refund if our schedule does not align with the new arrival time. We will issue a full refund for cancelled flights. (if your ride is prepaid). 

If I need to make changes, what is the best way to do it?

The best way to make changes is to email email@royalairportservice.com. You can also call us at 800-494-0508.

Change/cancel an existing reservation.

Via email or over the phone with one of our agents. Changes will not be considered final or confirmed until you receive in writing an email from Royal Airport Servichttps://www.bing.com/entityexplore?q=Royal+Airport+Car+Service+Allenstown+NH&ypid=YN873x8917943565938016662&cp=43.12393~-71.440346&eeptype=EntityFull&qpvt=royal+airport+service+nhe confirming the changes. Leaving voice mails are not considered a valid form of communication.

What is your change policy?

We do not guarantee vehicle availability or pricing for any reservation changes but we will work with you to provide the best solution. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.

What is your cancellation policy?

For airport transfers and one way transfers we require at least 6 hours notice and for hourly service 8 hours notice prior to your pick up time for a full refund. If you cancel in less than 6 hours, depending on circumstances we will charge you the full fare.

Full amount of the fare will be charged if the passenger fails to be at the designated pickup location or if the driver has already been dispatched.  If you cannot locate your car, please do not leave your location without contacting us by phone at 800-494-0508.

Waiting Charges

Airport & Cruise Port arrivals – first 20 minutes for domestic and first 45 minutes for international flight arrival time are for free and $1.50 for each additional minute.  (Flight delays do not count towards your waiting time)

From residence, first 5 minutes are free. $1.50 for each additional minute. We ask that you make your best effort to depart at or before your pick-up time, as the driver may have a tight schedule.

Refund

Refunds usually show in your account within 5 days

Is there a fee for extra stops?

Yes. Extra fee will depend on number of stops and miles, the minimum fee is $15.

 Do you provide car seats?

Yes. Currently we have three types of child safety seats:

  1. Rear Facing Infant Car Seat, $15 each

(Approximately 5 to 22 pounds, up to 29″ in height)

2. Forward Facing Toddler Car Seat, $15 each

(Approximately 20 to 40 pounds, up to 43″ in height)

3. Backless Booster Seat, $15 each

(Approximately 30 – 100 pounds, 34″ to 57″ in height)

Are pets allowed in your vehicles?

Yes, small pets are allowed. All pets must remain inside the pet carrier while on board. We have a right to cancel your reservation, if you don’t have a pet carrier. We must be notified when making a reservation that a pet will be traveling in the vehicle. 

How early should I be at the airport before a flight?

For domestic flights it is highly recommended to arrive at the airport 2 hours before a flight, and 3 hours for international flights. 

How long does it take to get to Logan / Manchester Airport from … ?

This can vary greatly depending upon time of day, traffic, weather, construction etc. Our reservation staff is very familiar with the correct time to leave your destination to arrive on time. We will allways provide suggestions, but the ultimate destination is up to the customer to choose there comfort level of travel time.